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EnglishGENERAL PROVISIONS
Offers for the supply of our products are governed by the following terms and conditions:
All orders imply automatic acceptance by the customer of these general terms and conditions.
It is expressly stipulated that any contrary provisions contained in the terms and conditions may not be invoked against SAMKRAFT without its express consent. They are considered excluded and deleted by these terms and conditions.
Article 1 - Company
SAMKRAFT is a simplified joint-stock company with a capital of €10,000, whose registered office is located at 9 Avenue Foch 75116 Paris 16 and registered with the Nanterre Trade and Companies Register under the SIREN number: 951 394 840, CODE APE 4791A.
Customer Service Number:
- For France: 01.85.76.12.84 price of a local call.
Our advisors are available from Monday to Friday from 9 a.m. to 5 p.m.
E-mail: contact@samkraft.com
Website: www.samkraft.com
Article 2 - General
2.1 These SAMKRAFT General Terms and Conditions of Sale define the rights and obligations of the parties in connection with the sale of products and services by SAMKRAFT to Members of the www.samkraft.com Website (hereinafter referred to as "the Website").
2.2 The Buyer will hereinafter be referred to as "the Member" by the fact that it is necessary to register in order to place an order.
2.3 The Member declares that he/she has read and accepted the rights and obligations relating thereto. Any orders placed on products and services are governed by these Terms.
Article 3 - Order terms and prices
3.1. Members have the option to order:
- On the Internet: http://www.samkraft.com
- By phone: 01.85.76.12.84 price of a local call.
3.2. The Member guarantees that he/she is fully entitled to use the payment card for the payment of his/her order and that these means of payment provide access to sufficient funds to cover all costs resulting from the use of the services of the Website.
3.3. By clicking on the "Buy" button during the order process, and after checking the content of the order in his/her "Shopping Cart" and, if necessary, having modified it, the Member declares that he/she fully and unreservedly accepts all of these General Terms and Conditions of Sale.
After confirming the content of his/her order, the Member will definitively validate it by payment. The order will not be final until the corresponding price has been paid.
The website will systematically confirm each Member's order and then send it by email.
3.4. The price excluding taxes of each product or service is indicated in the corresponding product or service sheet. The shipping costs of the Member's order will be indicated to him/her before the final validation of the order.
For supplies and services outside French territory, the provisions of the General Tax Code relating to VAT will apply.
3.5. Failure by the Member to comply with the obligations underwritten under the terms of these General Terms and Conditions of Sale, and in particular concerning any incident of payment of the price of an order, may result in the suspension of access to the service of the website, or even the termination of his Member Account depending on the degree of seriousness of the acts in question, without prejudice to any damages that SAMKRAFT may claim. As a result, SAMKRAFT reserves the right to refuse any order from a Member with whom there is such a dispute.
Article 4 - Product compliance
4.1. The information mentioned on each product sheet is that communicated to the website by the suppliers from whom the products or services are acquired. SAMKRAFT will make its best efforts to ensure that the photographic representation of the products or services on the website is as faithful as possible to the products or services themselves.
However, given the way in which goods or services are presented digitally on the Internet, it is possible that the Member's perception of the photographic representation of the goods or services does not correspond exactly to the product or service itself.
4.2. In the event of non-conformity of the product or service delivered to the Member, the Member may return it to SAMKRAFT by following the procedure set out in the "Help & Contact" section accessible on the Website. The Member may request from the website:
- Or to be delivered with a product or service identical to the one ordered, within the limits of available stocks
- Or to be delivered of a product or service of equivalent quality and price, within the limits of available stocks
The costs of returning the product ordered and delivered to the Member, as well as the possible delivery of another product will be borne by the Member.
4.3. In any event, these provisions do not deprive the Member of the benefit of his right of withdrawal, as framed by Article 9 of these General Terms and Conditions of Sale.
Article 5 – Availability of products and services
In the event of total or partial unavailability of a product or service after placing the order, the Member will be informed by email of the delivery of a partial order or the cancellation of his order. Pursuant to the provisions of Article L 121-20-3 of the French Consumer Code, in the event of unavailability of the product or service, the Member has the right to:
- Or to be delivered with a product or service of equivalent quality and price, within the limits of available stocks
- Or to be reimbursed for the price of the product or service ordered within 30 days of its request.
The cost of delivering a new product or service will be borne by the website.
Article 6 - Payment
All orders placed, validated and received are due to the website and therefore to the company SAMKRAFT.
6.1 Payment for purchases is made by several means:
- Payment Cards:
The following payment cards are currently accepted: CB, Visa, MasterCard.
Following the date of the order, a request to debit the Member's bank account will be sent within 3 days to the Member's bank.
- Wire transfer
- Bank cheque payable to SAMKRAFT:
In the case of payment by cheque, the order will be processed as soon as it is cashed and validated by the banking institutions.
- Administrative mandate (for communities only):
By contacting us, we will be able to draw up the payment by mandate.
The mandate must be made payable to SAMKRAFT: 9 AV FOCH 75116 PARIS 16
The order will be considered effective after confirmation of the agreement of the bank payment centers.
In accordance with current regulations and to ensure the security and confidentiality of their information, the website does not store the banking details of its Members. It is therefore the Member's responsibility to register and print their payment certificate if they wish to keep their bank and transaction details.
6.2 Unless otherwise stated, payments are due within 30 days.
6.3 The sale of supplies shall be established in the form of a "forward sale". All supplies will only be acquired by the customer when they have been paid for in full. Until this date, SAMKRAFT retains full ownership of its equipment, which remains non-transferable by the customer and unseizable by the latter's creditors.
6.4 In the event of non-payment within the agreed deadlines, in accordance with Article L. 441-6 of the French Commercial Code, late payment penalties will be due for non-payment on the day following the payment date that appears on the invoice without prior notice. The interest rate on these late payment penalties is 25% per year.
6.5 In the event of late payment, debts that have fallen due or are due immediately become due.
6.6 As a guarantee until full payment and in the event that the client fails to meet his financial commitments, SAMKRAFT reserves the right to recover the funds that remain due to him by any means at his convenience, including the recovery of his supplies. It is expressly stipulated here that it will then keep as a lump sum compensation for the damage suffered, the sums that the client may have paid it in payment.
Article 7 - Security
Our site is subject to a security system
We have adopted the SSL encryption process, but we have also strengthened all the scrambling and encryption processes to protect all sensitive data related to payment methods as effectively as possible.
Article 8 - Delivery
8.1 The products or services will be sent to the delivery address indicated by the Member during the ordering process by carrier. It will then be necessary for the member to know the date of his visit to the agreed place of delivery.
8.2 For all orders under €300 excl. VAT, a flat-rate contribution to shipping costs of €9.95 excl. VAT will be charged.
Delivery costs will be borne by the website for all orders over €300, except for costs relating to returns (see Article Withdrawal).
When an order is shipped, the website sends an original invoice including delivery costs and VAT by email or post if applicable.
8.3 Delivery time
Delivery times will be determined with the carrier according to the type of goods to be delivered and are subject to variation.
8.4. Delay in delivery
SAMKRAFT cannot be held liable for late delivery.
8.5. Partial delivery
In the event of partial delivery, the Member will be notified by any means and will receive a second letter or email when the rest of the goods are shipped.
8.6. Delivery made Each delivery is deemed to have been made as soon as the product or service is made available to the Member, in particular by the carrier, materialized by the control system used by the carrier.
8.7 In any case, the risks pass to the buyer ex warehouse even if SAMKRAFT takes care of the shipment.
Article 9 - Reception
9.1. The customer must check on receipt the conformity of the products delivered to the products ordered, the absence of apparent defects, the condition and quality of the products delivered by opening any package in the presence of the delivery person whose appearance is doubtful or presents breakage noises.
9.2. In the event of deterioration or missing, the customer must describe and list the products, in the form and within the time limit prescribed by the Commercial Code on the slip presented by the carrier. Imprecise or systematic reservations, such as: "subject to unpacking", "subject to quantity and quality control" etc. Stamped on the transport receipt are null and void and have no legal value.
If no complaint or reservation is made in this respect by the customer on the day of receipt of the products. The said products can no longer be taken back or exchanged, in accordance with the provisions of Article 1642 of the Civil Code.
9.3. The customer is required to confirm his justified reservations to the carrier by registered letter, posted within three working days following that of receipt of the goods (art.105 of the Commercial Code) 9.4. In the event of delivery of products recognised as defective by SAMKRAFT, SAMKRAFT is only liable for the outright replacement of these products.
Article 10 - Right of withdrawal
Articles 121-20 to L121-20-2, L121-20-4 and R121-1-2 of the Consumer Code define that the consumer has a period of 7 clear days to change his or her mind about his or her purchase in a distance purchase contract with a professional.
Unless the trader grants it to the consumer, the right of withdrawal may not be exercised for supply contracts:
- services the performance of which has begun, with the consumer's consent, before the end of the withdrawal period,
- goods or services whose price depends on financial market rates,
- goods made according to the specifications requested by the consumer or clearly personalised (e.g. custom-made furniture),
Similarly, the Member will not be able to exercise his/her right of withdrawal concerning the products and services referred to in Article L. 121-20-4 2° of the Consumer Code, i.e. accommodation, transport, catering and leisure services that must be provided on a specific date or at a specific periodicity, and these will therefore not be subject to any refund, the said services being in any event designated as such to the Members before the conclusion of the sale, in the technical data sheets.
Before starting any withdrawal procedure, the member must submit his request to customer service with the reasons for his desire to withdraw to the following address: contact@samkraft.com
They have 5 working days from receipt of their order to request a return.
In the event of an accepted withdrawal, the buyer undertakes, at his own expense, to return the unused goods in their original packaging to the website at the address indicated by SAMKRAFT customer service.
In return, the website undertakes to reimburse or credit the buyer with a credit note corresponding to the amount excluding tax of the goods purchased. The website is the sole decision-maker as to the choice of refund or to have previously quoted.
Article 11 - Customer Service
For any information or questions, our customer service is at your disposal:
01.85.76.12.84 Price of a local call.